Office IT Management Operation & Maintenance Solutions Services

We offer support services for both regular operation requirements and maintenance requirements during failures

Service Outline

We plan every single component of the operation and maintenance work thus providing services according to your needs. We also cover regular and irregular changes to the system settings on behalf of our customers. Settings will be managed by our company and a backup system is available in case of failures.

Example Services Provided

Telephone and onsite standby support
Arrangement of repair work with manufacturers on behalf of customers
Data and system recovery (when backup is available)
Regular report submission (e.g., failure summary, log analysis report)
Regular operation on behalf of customers (e.g., backup tape change, LED status confirmation)
System setting changes and additional work on behalf of customers
Customer system information management

Operation/Maintenance Service Systems Examples

Routers, firewalls, switching hub
PABX, Key Telephony system
PCs, various servers

Related Case Study

ALL NIPPON AIRWAYS CO., LTD.

Deployment of SD-WAN in North American telecommunications network. Achieving a robust and flexible communication environment that supports the company’s post-Covid leap forward

Office IT Management, Network, Zero Trust, Transporting, IT Governance

Related Resources

Global Coverage Map

Brochure

Manufacturing, Trading, Network, Business Management, IT Governance, Office IT Management, Work Style Change, Remote Work Support System, Services, Transporting, Business DX, Connected Car, Business Support Tools, Smart Factory, IoT, Foods and Consumer goods, Data Center, Government, Zero Trust, Cloud App, Security, Offices and Factories, Work Efficiency, Smart Office, Finance, Internet

Global Business Brochure

Brochure

KDDI Global ICT Solutions (English Subtitles)

Video

Foods and Consumer goods, Manufacturing, Data Center, Trading, Network, Government, Zero Trust, Cloud App, Business Management, IT Governance, Security, Offices and Factories, Office IT Management, Work Efficiency, Work Style Change, Remote Work Support System, Smart Office, Transporting, Business DX, Connected Car, Finance, Business Support Tools, Smart Factory, Internet

ALL NIPPON AIRWAYS CO., LTD.

Case study

Office IT Management, Network, Zero Trust, Transporting, IT Governance

How do you strengthen IT governance at overseas locations? Expanding KDDI networks across the globe to comprehensively support the IT governance in and outside Japan